.video-window{display:block;position:fixed;width:415px;background:#313131;border-radius:12px;padding:34px 20px}.video-title{display:flex;display:-webkit-flex;justify-content:space-between;font-size:14px;font-family:PingFang SC,PingFang SC-Medium;font-weight:500;text-align:LEFT;color:#fff;line-height:24px}.video1{width:100%;height:100%;-o-object-fit:cover;object-fit:cover;border-radius:12px}.video-content{height:42%;margin-top:16px;position:relative}.video-logo{position:absolute;top:0;left:0;color:#fff;border-radius:10px 0 10px 0;width:46px;text-align:center;height:18px;font-size:12px;font-weight:600}.video-footer{margin-top:16px;display:flex;display:-webkit-flex;justify-content:space-between}.video-icon{color:#fff}.video-icon-span{cursor:pointer}.video-icon-span img{width:34px;height:34px}.agent-span{background:#ff3d00}.self-span{background:#0062ff}.header-title{height:63px}.header-title,.header-title-big{width:100%;background-color:#fff;border-bottom:1px solid #eee;border-radius:12px 12px 0 0}.header-title-big{height:72px}.header-title-content{padding:16px 12px 10px;display:flex;align-items:center}.header-title-content-big{padding:12px 20px;display:flex;align-items:center}.chat-title,.chat-title-big{display:grid;margin-left:16px}.chat-title-big{height:48px;align-items:center}.header-button{margin-left:12px;cursor:pointer}.online-customer-service{font-size:14px;font-family:PingFang SC,PingFang SC-Regular;color:#252b3a;line-height:20px;letter-spacing:.42px}.chatbot-font,.online-customer-service{font-weight:400;text-align:left;max-width:180px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chatbot-font{font-size:12px;font-family:PingFangSC,PingFangSC-Regular;color:#7f7f7f;line-height:17px;letter-spacing:.36px}.online-customer-service-big{font-size:14px;color:#252b3a;letter-spacing:.42px}.chatbot-font-big,.online-customer-service-big{font-family:PingFangSC,PingFangSC-Regular;font-weight:400;text-align:left;line-height:20px;max-width:780px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.chatbot-font-big{font-size:12px;color:#7f7f7f;letter-spacing:.36px}.icon-right{position:absolute;right:13px}.icon-right img{vertical-align:middle}.icon-right .el-popover{padding:0}.skin-change{width:122px;height:58px;margin:auto}.skin-color{width:28px;height:16px;display:inline-block;margin-left:2px;cursor:pointer}.logoImg{width:32px;height:32px}.logoImg-big{width:48px;height:48px}.msg-location{margin-top:20px}.el-message__content{line-height:1.2}.inner-dialog{position:absolute!important}.inner-dialog .el-dialog{width:95%}.inner-dialog .el-dialog__header{padding:20px} #chatApp .inner-dialog .el-dialog__title{font-size:16px;color:#c7000b;font-weight:600}#chatApp .inner-dialog .el-dialog__title:before{font-size:14px;background:#c7000b;content:"|";margin-right:6px}.inner-dialog .el-dialog__body{padding:0 20px}.inner-dialog .el-form-item__label{font-size:14px;color:#333;line-height:24px;padding:0}.inner-dialog .el-input__inner{font-size:14px;height:30px;line-height:30px;border-radius:2px}.inner-dialog .el-form-item.is-error .el-input__inner,.inner-dialog .el-form-item.is-error .el-input__inner:focus,.inner-dialog .el-form-item.is-error .el-textarea__inner,.inner-dialog .el-form-item.is-error .el-textarea__inner:focus,.inner-dialog .el-input__inner:focus,.inner-dialog .el-textarea__inner:focus{border-color:#c7000b}.inner-dialog .el-form-item.is-required:not(.is-no-asterisk)>.el-form-item__label:before,.inner-dialog .el-form-item__error{color:#c7000b}.inner-dialog .el-textarea__inner{font-size:14px;border-radius:2px}.inner-dialog .el-dialog__footer{padding:0 20px 20px}.agent-primary-button.el-button--primary,.agent-primary-button.el-button--primary:focus,.agent-primary-button.el-button--primary:hover,.inner-dialog .el-button--primary,.inner-dialog .el-button--primary:focus,.inner-dialog .el-button--primary:hover,.primary-button.el-button--primary,.primary-button.el-button--primary:focus,.primary-button.el-button--primary:hover{background:#c7000b;border-color:#c7000b;color:#fff;border-radius:2px}.agent-primary-button span,.primary-button span{font-family:PingFang SC,PingFang SC-Regular!important}.msg-cancel.el-button,.msg-cancel.el-button:focus,.msg-cancel.el-button:hover{background:#fff;border:1px solid #dcdfe6;color:#606266;border-radius:2px}.agent-primary-button.el-button--primary.is-disabled,.agent-primary-button.el-button--primary.is-disabled:active,.agent-primary-button.el-button--primary.is-disabled:focus,.agent-primary-button.el-button--primary.is-disabled:hover,.primary-button.el-button--primary.is-disabled,.primary-button.el-button--primary.is-disabled:active,.primary-button.el-button--primary.is-disabled:focus,.primary-button.el-button--primary.is-disabled:hover{background:#c7000b;border-color:#c7000b;color:#fff;border-radius:2px;opacity:.3}.dis-button:active,.dis-button:focus,.dis-button:hover{background:#fff!important;border-color:#c7000b!important;color:#c7000b!important;border-radius:2px}p{margin:0}.main-content{width:100%;overflow-y:auto}.main-content2{margin-top:10px;z-index:1}.audio-end{position:absolute;z-index:3;width:100%;height:36px;background:#edf4ff}.audio-div{margin-left:4px;margin-right:12px}.audio-div,.audio-div-big{height:100%;display:flex;display:-webkit-flex;justify-content:space-between;align-items:center}.audio-div-big{margin-left:12px;margin-right:20px}.audio-tip-img{width:36px;height:36px}.audio-end-font{font-size:12px;color:#252b3a;line-height:36px}.audio-end-img{width:32px;height:32px;cursor:pointer}.file-box{display:flex;vertical-align:middle;padding:5px 0}.file-div{margin:0 15px 0 10px}.recall-msg{font-size:12px;color:#333;letter-spacing:0;margin:0 8px;background:#f5f5f5;border-radius:12px;padding:0 8px}.question-box{cursor:pointer;padding:0 16px}.question-item{cursor:pointer;padding:10px 0}.question-arrow{cursor:pointer;position:absolute;right:28px;line-height:25px}.record-box{margin:0 12px}.record-box,.record-box-big{display:flex;display:-webkit-flex;flex-direction:row}.record-box-big{margin:0 20px}.avatar-column{width:24px;flex-shrink:0;flex-basis:24px;display:flex;display:-webkit-flex;justify-content:center;order:2;align-items:start;margin:8px 0}.head-avatar{width:24px!important;height:24px!important;line-height:24px!important;background:#fff!important}.userHead{width:24px;height:24px}.main-column{flex:1 auto;order:3;position:relative;box-sizing:border-box;overflow:hidden;margin-top:8px}.send-content{align-items:flex-start}.send-content,.time-content{display:flex;display:-webkit-flex;flex-direction:column;box-sizing:border-box;width:100%}.time-content{align-items:center;margin:8px 0}.media-span{display:flex}.agent-primary-button,.primary-button{margin-top:12px!important;color:#fff;border-radius:2px;font-family:PingFang SC,PingFang SC-Regular}.agent-primary-button{background:#c7000b;min-width:200px;height:40px;border-color:#c7000b}.user-name{font-size:12px;color:#999;letter-spacing:0;margin:0 8px;text-align:center}.leftMessage,.user-name{font-family:PingFang SC,PingFang SC-Regular;font-weight:400}.leftMessage{font-size:14px;text-align:LEFT;color:#333;background:#f5f5f5;border-radius:2px;margin:8px;flex:1}.tipContent{background:#fff;border-radius:2px}.tipHead{padding:10px 16px}.rightMessage{text-align:left}.rightMessage,.rightMessage-media{font-size:14px;font-family:PingFang SC,PingFang SC-Regular;font-weight:400;color:#333;letter-spacing:0;margin:8px;background:#fff;border:1px solid rgba(112,124,151,.25);border-radius:2px}.rightMessage-media,.talkMessage{text-align:center}.talkMessage{font-size:14px;font-family:PingFang SC,PingFang SC-Regular;font-weight:400;background:#fff;color:#c7000b;letter-spacing:0;margin:8px;border:1px solid #dbdee5;border-radius:2px}.arrowStyle{position:absolute;width:0;height:0;font-size:0;border:5px solid;top:6px;left:-10px;border-color:transparent #fff transparent transparent}.direction-rt .avatar-column{order:3}.direction-rt .main-column{order:2}.direction-rt .main-column .send-content{align-items:flex-end}.direction-rt .main-column .send-content .send-text .arrowStyle{right:-10px;left:unset;border-color:transparent transparent transparent #2a49e9}.chat-line{float:right;width:100%;height:1px;background:#f5f5f5;position:relative;text-align:center;margin:3px}.tips-style{font-size:12px;margin:5px 16px;text-align:center}.tips-span{word-break:break-all}.add-evaluation{display:flex;display:-webkit-flex;align-items:center}.message-fail{color:#fff;background:red;border-radius:50%;width:16px;height:16px;font-weight:700;font-size:12px}.satisfaction-dissatisfied{display:flex;display:-webkit-flex;flex-direction:column;justify-content:flex-end;width:25px}.satisfaction-img{margin-top:15px}.satis-show{bottom:30px}.disatis-show,.satis-show{position:absolute;cursor:pointer}.disatis-show{bottom:5px}.comment-result{position:absolute;bottom:5px;display:none}.reason-style div{margin:8px}.reason-textarea{width:98.5%;height:40%;background-color:#fff;font-size:14px;font-family:PingFangSC-Regular;color:#999;border:none;resize:none;padding:5px}.reason-submit{display:flex;display:-webkit-flex;justify-content:center}.file-name{max-width:210px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.file-size{font-size:12px;color:#999;margin-top:1px}.cancelQueue{cursor:pointer;color:#0a88de;text-decoration:underline}.cancelingQueue{cursor:not-allowed;color:#999;text-decoration:underline}.reason-style textarea:focus-visible,.reason-textarea:focus:not(:focus-visible){outline:0}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-thumb{border:1px solid #f2f3f5;background-color:#bbc0cb;border-radius:9px}::-webkit-scrollbar-track-piece{background-color:#f2f3f5}.container[data-v-7743f198]{height:200px;width:300px;overflow-y:auto;background-color:#fff}img[data-v-7743f198]{width:20px;height:20px}.emoticon .emoticon-item[data-v-7743f198]{width:30px;height:30px;margin:2px;float:left;cursor:pointer;display:flex;display:-webkit-flex;justify-content:center;align-items:center}.emoticon .emoticon-item[data-v-7743f198] :hover{transform:scale(1.3)}.footer-style{width:100%;height:100px;background:#fff}.footer-style-agent{width:100%;height:140px;background:#fff}.footer-style-big{width:100%;height:122px;background:#fff}.footer-style-agent-big{width:100%;height:162px;background:#fff}.footer-icon-style{padding:0 12px}.footer-icon-style,.footer-icon-style-big{display:flex;align-items:center;height:40px}.footer-icon-style-big{padding:0 20px}.footer-border{border-bottom:3px solid #eee;cursor:ns-resize}.footer-icon-style img{cursor:pointer}.emoti-img{display:flex;align-items:center}.emoti-img span{height:24px}.input-box-style{padding:12px}.input-box-style,.input-box-style-big{border:none;outline:none;resize:none;font-size:14px;overflow-y:auto;max-height:60px;color:#333}.input-box-style-big{padding:12px 20px}.input-box-style-big:empty:before,.input-box-style:empty:before{content:attr(data-attr);font-size:12px;font-family:PingFangSC,PingFangSC-Regular;font-weight:400;text-align:left;color:#999;line-height:17px}.input-box-style-big:focus:before,.input-box-style:focus:before{content:none}.input-area-big{height:102px}.input-area{height:80px}.end-agent{cursor:pointer}.end-agent,.end-agenting{position:absolute;right:12px;font-size:14px;color:#c7000b;font-weight:500;background:#fff;padding:2px 11px;border-radius:15px;border:1px solid #eee}.end-agenting{cursor:not-allowed;opacity:.3}.end-agent-big{cursor:pointer}.end-agent-big,.end-agenting-big{position:absolute;right:20px;font-size:14px;color:#c7000b;font-weight:500;background:#fff;padding:2px 11px;border-radius:15px;border:1px solid #eee}.end-agenting-big{cursor:not-allowed;opacity:.3}.leave-message{right:104px}.leave-message,.leave-message-big{position:absolute;font-size:14px;color:#c7000b;font-weight:500;cursor:pointer;background:#fff;padding:2px 11px;border-radius:15px;border:1px solid #eee}.leave-message-big{right:120px}.leave-message-en{right:149px}.leave-message-big-en,.leave-message-en{position:absolute;font-size:14px;color:#c7000b;font-weight:500;cursor:pointer;background:#fff;padding:2px 11px;border-radius:15px;border:1px solid #eee}.leave-message-big-en{right:165px}.leave-message-right{right:12px}.leave-message-right,.leave-message-right-big{position:absolute;font-size:14px;color:#c7000b;font-weight:500;cursor:pointer;background:#fff;padding:2px 11px;border-radius:15px;border:1px solid #eee}.leave-message-right-big{right:20px}.footer-image,.footer-talk{height:24px;cursor:pointer;margin-right:9px}.footer-talk-forbid{height:24px;cursor:not-allowed;margin-right:9px}#sendBtn{position:absolute;right:20px;bottom:16px;background-color:#fff;border-color:#c7000b;border-radius:2px;height:36px;color:#c7000b}.sendImg{position:absolute;right:12px;bottom:19px;cursor:pointer;width:20px;height:18px}.textNum{color:#999}.textNum,.textNumError{position:absolute;right:42px;bottom:20px;font-size:12px;letter-spacing:-.36px}.textNumError{color:red}.textNum-big{color:#999}.textNum-big,.textNumError-big{position:absolute;right:100px;bottom:26px;font-size:12px;letter-spacing:-.36px}.textNumError-big{color:red}.powered-by{text-align:center;padding-left:20px;padding-right:20px;display:block;font-size:12px;color:#999;background:#fbfbfb;border-radius:0 0 12px 12px;white-space:nowrap;text-overflow:ellipsis;overflow:hidden}.send-text{position:relative;min-width:30px;min-height:20px;border-radius:2px;padding:10px 16px;font-size:14px;justify-content:center}.tipMessage{font-size:12px;font-family:PingFang SC,PingFang SC-Regular;font-weight:400;text-align:LEFT;color:#333;line-height:18px;background:#f5f5f5;border-radius:2px;margin:8px;padding:10px}.tipMessage-big{margin:0;padding:0;border-left:1px solid #eee;border-radius:0}.side-question-box{cursor:pointer;padding:6px 20px}.side-question-item{cursor:pointer;line-height:18px!important;-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box}.side-question-item:before{content:"▪";color:#c7000b;margin-right:4px;opacity:.5}.question-content{flex-basis:100%}.slot{cursor:pointer}.slot,.slot-default,.slot-nopointer{font-size:12px}.slot-default{padding:12px 20px}.side-tipContent{background:#fff;display:flex;flex-direction:column}.tipTitle{border-right:3px solid #c7000b;margin-right:6px}.tipHead-big{padding:12px 20px}.text-span{white-space:pre-wrap;overflow:hidden;word-break:break-word;word-wrap:break-word;line-height:25px;font-family:PingFang SC,PingFang SC-Regular}.text-span-hover:hover{text-decoration:underline;color:#c7000b}.text-span img{vertical-align:middle}.text-guess{font-size:14px;font-family:PingFang SC,PingFang SC-Medium;font-weight:700;text-align:LEFT;color:#c7000b;line-height:21px}.side-img{overflow-y:auto;overflow-x:hidden;border-left:1px solid #eee}.side-img img{border-radius:2px;-o-object-fit:fill;object-fit:fill;width:100%;height:150px}::-webkit-scrollbar{display:none}.content-box{display:flex}.content-left-box{position:relative;width:75%}.content-left-box-full{position:relative;width:100%}.content-right-box{width:25%}.index,.index-big{display:block;position:fixed;box-shadow:0 2px 8px rgba(0,0,0,.25);border-radius:12px;background:#fff}.twoDiv-big{display:flex;display:-webkit-flex;justify-content:center;align-items:center;position:absolute;top:0;left:0;right:0}.minIcon{position:fixed;box-shadow:0 0 20px #d3d3d3;background:#fff;cursor:pointer;padding:5px;border-radius:4px;text-align:center}.min-text{font-size:12px;color:#999}.msg-tip{position:absolute;top:-8px;right:-8px;background:red;border-radius:22px;color:#fff;font-weight:700;padding:3px;min-width:22px;line-height:1}#modal{display:none}.modal{display:flex;height:100%}.msg-location{font-size:12px}.bigImg-div{position:fixed;top:0;bottom:0;left:0;right:0;background-color:rgba(0,0,0,.65)}.modal img{animation-name:zoom;animation-duration:.4s;display:block;padding:10px;margin:auto;max-width:100%;max-height:100%;box-shadow:0 2px 6px rgba(0,0,0,.2),0 10px 20px rgba(0,0,0,.2);border-radius:12px;border:1px solid #fff}.notice-box{width:100%;height:36px;background:#edf4ff}.notice-div{margin-left:12px;margin-right:12px}.notice-div,.notice-div-big{height:100%;display:flex;display:-webkit-flex;justify-content:space-between;align-items:center}.notice-div-big{margin-left:20px;margin-right:20px}.notice-content{display:flex;align-items:center}.notice-content,.notice-font{overflow:hidden;font-size:12px}.notice-font{font-family:PingFangSC,PingFangSC-Regular;font-weight:400;text-align:left;color:#7f7f7f;line-height:17px;white-space:nowrap;text-overflow:ellipsis}@keyframes zoom{0%{transform:scale(.1)}to{transform:scale(1)}}*,:after,:before{box-sizing:border-box}#chatApp{font-family:PingFangSC-Regular}.user-name {line-height: 16px;}#sendBtn.el-button {padding: 10px 20px;font-size: 14px;}.main-content .el-overlay {position: absolute;background-color: transparent;}.main-content .el-overlay::before {content: '';position: fixed; top: 0;right: 0;bottom: 0;left: 0;height: 100%;background-color: rgba(0, 0, 0, .5);}#chatApp .el-overlay-dialog {position: absolute !important;}#chatApp .inner-dialog {width: 95%;position: absolute;left: 50%;transform: translateX(-50%);}.inner-dialog .el-form-item {display: flex;flex-direction: column;align-items: flex-start;margin-bottom: 22px;}.el-form-item__error {padding-top: 4px;}.inner-dialog .el-dialog__header {margin-right: 0;}.inner-dialog .el-form-item__content {width: 100%;}.inner-dialog .el-form-item__label {height: unset;}.inner-dialog .el-input__wrapper {padding: 0;box-shadow: none;}.inner-dialog .el-form-item .el-input__wrapper {border: 0;}.inner-dialog .el-form-item.is-error .el-input__wrapper {border-color: #cb0007;box-sizing: border-box;}.inner-dialog .el-form-item.is-error .el-input__wrapper.is-focus {box-shadow: none !important;border-color: #cb0007;box-sizing: border-box;}.inner-dialog .el-input__wrapper.is-focus {box-shadow: none;border-color: #cb0007;}.inner-dialog .el-form-item.is-error .el-input__wrapper,.inner-dialog .el-form-item.is-error .el-input__wrapper:hover, .inner-dialog .el-form-item.is-error .el-input__wrapper:focus, .inner-dialog .el-form-item.is-error .el-input__wrapper:active {box-shadow: none;}.inner-dialog .el-textarea__inner {padding: 5px 15px;}.inner-dialog .el-form-item .el-textarea__inner {min-height: 33px !important;border: 1px solid #c0c4cc;box-shadow: none;}.inner-dialog .el-form-item.is-error .el-select-v2__wrapper, .inner-dialog .el-form-item.is-error .el-select-v2__wrapper:focus, .inner-dialog .el-form-item.is-error .el-textarea__inner, .inner-dialog .el-form-item.is-error .el-textarea__inner:focus {box-shadow: none;}.inner-dialog .el-form-item.is-error .el-input__inner, .inner-dialog .el-form-item.is-error .el-input__inner:focus, .inner-dialog .el-form-item.is-error .el-textarea__inner, .inner-dialog .el-form-item.is-error .el-textarea__inner:focus, .inner-dialog .el-input__inner:focus, .inner-dialog .el-textarea__inner:focus {box-shadow: none;border-color: #cb0007;} .inner-dialog .dialog-footer .el-button { height: unset; padding: 10px 20px; box-sizing: border-box; font-size: 14px;}#chatApp .el-button+.el-button, .el-checkbox.is-bordered+.el-checkbox.is-bordered {margin-left: 10px;}